1. Who We Are

We Buy Any House Scotland (“we”, “us”, “our”) provides property buying and sales services across Scotland.
We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following data:
Information you provide:
Name
Phone number
Email address
Property address
Property details (type, condition, timeline)
Automatically collected:
IP address
Device/browser type
Website usage data (via cookies)

3. How We Use Your Information

We use your data to:
Respond to your enquiry
Provide property valuations or offers
Contact you by phone, email or SMS
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing
We process your data under:

Consent – when you submit a form
Legitimate interest – to respond to enquiries and provide services
Legal obligation – for compliance requirements

5. How We Share Your Data
We may share your data with:
Property buyers/investors (where relevant to your enquiry)
Solicitors or professional advisors
CRM and marketing platforms
Service providers (hosting, analytics)
We do not sell your personal data.

6. Data Retention

We keep your data only as long as necessary:
Enquiries: up to 12–24 months
Legal/financial records: up to 6 years

7. Your Rights

Under UK GDPR, you have the right to:
Access your data
Request correction
Request deletion
Object to processing
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office

8. Cookies

We use cookies to improve user experience and track performance.
This may include:
Analytics cookies
Advertising cookies (e.g. Facebook Pixel, Google Ads)
You can control cookies via your browser settings.

9. Data Security

We take appropriate security measures to protect your data, including secure servers and restricted access.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.